Job expirat
Department: Technical Services
Reporting to: Field Service Manager
Salary: £24k – 26K Dependent on experience
Car, Phone, Laptop, Benefits package, certified training, overtime, TOIL
The Role:
The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided.
The Company:
The company is a market leading and award winning IT service provider specializing in IT Support Services, Managed IT Services & Professional IT Services. Currently looking to add to their growing team of field based service technicians. The role offers an uncapped package including overtime, training & progression.
Responsibilities:
• Pre-sales support
o Requirement analysis, solution specification and design
o Writing scope and quote documents
o Assist with technical tender responses
• Implementation
o Pre-staging of router and switch installations according to documentation
o Installation and support of varied desktop and server estate
o Installation of network equipment at varied customer locations UK wide
o Project based site survey and documentation
o Project based end to end solution and design.
• Post-Sales support
o Assist with customer add, move and change requirements
o On-site support of customer faults
o Site visits to assess and swap non-functional equipment
Role Requirements
• Knowledge of the following would be advantageous:
o Cisco, Draytek, Zyxel, Netgear routers
o Cisco, 3Com and HP switches
o 1st/ 2nd line PC hardware and Microsoft desktop and server support
• Desired Certifications
o Cisco CCNA and or CCNA security.
o Microsoft MCP/MCSA
o CompTIA A+, Network +
Fundamental to this role:
• Extremely well organized with good communication skills and excellent spoken/ written English.
• Experience providing network and PC/ Server field engineering services to high profile customers
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expertise.
• Full Driving License
Please submit your CV with full up to date contact details at cv.ro@blu-global.com and our consultant will contact you directly.
Blu-Global is a European placement and training Specialist who offer a complete and comprehensive placement Service with access to our E-learning platform.
We search for the ideal candidates all over Europe and place them to work on both permanent and temporary contracts with our prestigious clients.
Our Mission is to provide the best personalized service, adapted to the characteristics and requirements of each client, at the best price, at the right time, with the most suitable resources, promoting a win-win strategy
In addition to our recruitment activity, Blu-Global specializes in helping people develop their English skills and other skills that they require for international success.
