Job expirat
We are looking for a 2nd Level Support Engineer to engage with us in a professional environment on challenging and demanding Telecom related projects.
What will your responsibilities look like?
Day-to-day support of iQuest customers
Resolving or escalating problems and service requests according to established procedures and SLA
Providing accurate diagnosis and rectifications to customer faults
Working proactively to ensure prompt resolution of support cases
Participating in on-call duties and assisting in maintenance tasks outside business hours
What abilities will you need?
Good knowledge of Linux / Solaris operating systems
Working knowledge of System Engineering and Networking
Good understanding of JBOSS / Tomcat servers
Familiarity with SQL
In-depth knowledge of Microsoft Windows Environment and Tools
Good understanding of n-Tier application architecture concepts
Strong knowledge of troubleshooting tools and techniques related to networks and systems
Do you also have these qualities?
Strong communication skills
Detail-oriented
Team player
Strong wish to learn and grow professionally
Fluent in English; German is an advantage
What experience do you need?
A minimum of 2 years working experience as a support engineer
Professional development through the iQuest Career Management programme
Trainings/certifications on the latest technologies
Professional and collaborative working environment
Competitive remuneration package
English and German language courses
Opportunities for training and working abroad
For more than 14 years, iQuest has provided exceptional professional services and delivered an extensive portfolio of customised software solutions to many of Europe’s largest businesses mainly in Germany, Switzerland, the United Kingdom and Scandinavia.
With a winning combination of technical expertise and service excellence, iQuest drives long-term business value for leading companies in a broad range of industries such as telecommunications, life sciences, financial services, logistics and media.
Our highly specialised service offering includes software and product engineering, application lifecycle services, business information management, business process management, e-commerce and software quality assurance and testing. iQuest focuses on providing best-in-class solutions that are cost-effective and help our clients maintain a competitive advantage through technology.
Founded in 1998 and headquartered in Germany, iQuest has 6 European offices with local teams in Germany, Sweden and Romania, currently employing more than 400 people.
