Job expirat
· Responsible for account planning and service delivery.
· Maintain regular contact with clients to ensure all services are being delivered in a timely and professional manner while adding value at all stages.
· Liaise with internal departments.
· Coordinate with Relationship Managers:
· Act as country Relationship Manager of a decentralized Pan-European client manage service delivery for allocated countries.
· Produce regular training updates on the markets of the assigned countries.
· Identify and implement new services and products: working independently withal departments and clients to develop and implement new services and products to meet their requirements and facilitate roll out across other accounts.
· Ensure customer satisfactions and identify key changes necessary to improve the customer experience whilst optimizing cost to serve.
· Ensure the client is well briefed of all activities occurring within the account in a timely manner.
· Prepare and schedule review meetings with your clients with the support of the relevant EU team members.
· Responsible for client retention. Ensure re-sign discussions are initiated with the client one year prior to its termination and successfully carry out a re-sign process with the support of the Strategic Relationship Manager and/or Head of department.
Coordination of service delivery to Pan-European energy users plus country Relationship Management role within the International Relationship Management Team.
This will involve coordinating different departments (Sales, Relationship Management, Operations, Carbon, Energy Management & Reporting, Trading Desk, Analytics and Strategy) in order to deliver services in a timely and effective way.
· Fluent in expressing thoughts and commercial ideas.
· +5 years of relevant experience;
· Excellent commercial awareness including profit & loss understanding.
· Engaging and leading staff in other functions within the business.
· Able to identify complex client requirements and develop appropriate solutions, products and services.
· Capable to understand and translate complex processes, markets and systems.
· Very good time-management, confident working under pressure and toward deadlines.
· Multi-tasker able to delegate and pay attention to detail at the same time.
· Excellent work attitude and available for regular European travel.
· Fluency in English.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
