Job expirat
Developing objectives for the call center’s day-to-day activities
Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)
Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
work from home
Placing Med este o agentie de recrutare, specializata in cautarea si selectionarea profesionistilor din domeniul medical din tara pentru lucru in spatiul european.
Oferim asistenta in cadrul procesului de recrutare a personalului medical cat si a operatorilor de servicii medicale , de la contactarea initiala la incadrarea candidatului in tara de destinatie.