Job expirat
Account Manager – Customer Service B2B
Reports to: VP of Marketing and Sales (located abroad)
Responsibilities:
•Provide timely, consistent and accurate support and account management via emails, phone and direct contact. From order placement till shipping to clients;
•Follow up with customer on purchase order receipt and all data/information required for optimal execution of orders.
•Coordinating between customer and relevant entities within the company (Marketing, Development, Production planning);
•Balancing between customer's needs and company's needs.
Requirements:
•Bachelor's degree (Business administration and/or economics);
•Prior experience in B2B companies;
•Prior customer service experience;
•English - required full proficiency. French – advantage.
•Good PC skills (MS Office);
Personal Characters:
•Customer oriented;
•Multi-tasking and prioritizing capabilities;
•Analytical and problem solving skills;
•Independent, Pro-Active, reliable and dedicated;
•High working moral and ability to work well under pressure.
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