Job expirat
Contact the customer to get payment details
Communicate with customers to get copies of the invoices the customer has deducted
Prioritize and pursue assigned accounts for reaching the SLA agreed with the customer
Be a middle contact and solving point for issues between the customer, sales and customer service department.
Create reports and provide analysis required by the management
Follow the collection procedures and guidelines
Internal communication between our company and the customer’s company
University degree
Good knowledge of English ( B2-C1)
Basic knowledge of German would be a plus (conversational level, at least)
Proficient in the use of Ms Office, Excel is a must
Capability to understand the process of AR (customer accounting) from the beginning to the end and to see the correspondent on the AP side (supplier accounting)
Good written and spoken communications skills;
Adherence to Company values;
Good analytical skills;
Detail oriented;
Prioritizing & organizing skills;
Effective time management;
Escalates issues and seeks advice when faced with non-standard issues/problems;
Communicates any service delivery issues, deviations or potential delays in achieving deadlines to the manager;
Establishes good rapport with team members & across teams;
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
