Job expirat
Rider is hiring!
We are looking for a dynamic colleague in order to complete our team!
If you are an entry-level/mid-level who speaks English fluency, with computer and communication skills, contact us!
Rider Travel is a leading online travel platform that helps people get from point A to point B. At Rider, we provide both individuals and travel agents with an easy-to-use international transfer booking system for private cars, shared shuttles and buses.
For more details, you can contact me directly and also send me your CV.
P.S. Perhaps one of the most important things to say: previous experience is NOT mandatory, but your CV MUST be written in English!
Visit our website to find more! www.rider.travel
Thank you!
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Rider este o platformă online care ajută oamenii să ajungă de la o destinaţie la alta, uşor şi rapid de folosit. Rider, furnizează atât agenţiilor de turism cât şi persoanelor individuale un sistem de rezervări online pentru transferuri ce dispune de o înalta securitate şi calitate a serviciilor, totul în timp real.
Job: full time job – customer care
Responsabilitati:
• Mentine legatura cu clientii si preia comenzile transmise de acestia prin programme, email sau telefon.
• Verifica sistemul de gestiune integrat pentru colectarea de informatii referitoare la procesarea corecta a comenzilor sau la existenta lor.
• Introduce si proceseaza comenzile in sistemul integrat folosit de companie, cu acuratete.
• Creeaza documentele interne specifice inregistrarilor clientilor (liste de preturi, protocoale, oferte).
• Intelege si comunica clar si concis a detaliilor comenzii catre client si furnizor (client-informare asupra locului de intalnire pentru transfer, ora corecta,etc / pt furnizor- ora, detaliile clientului si locatie)
• Urmareste stadiul unei comenzi si informeaza agentii.
• Verifica date in sistem, genereaza si transmite rapoarte cu privire la comenzi. Foloseste bazele de date de raportare in acest scop.
• Inregistreaza si rezolva reclamatiile clientilor. Gaseste solutii alternative pentru rezolvarea reclamatiilor clientilor.
• Ofera informatii generale sau referitoare la produs atat clientilor externi cat si celor interni.
• Respecta toate procedurile si politicile companiei.
Cerinte:
- Limba engleza - nivel mediu
- Gandire logica
- Abilitati in intelegerea eficienta a cerintelor/taskurilor
- Atentie la detalii
- Comunicare eficienta
- Capacitate de adaptare la cerintele clientului.
- PC: Microsoft Office (Word, Excel), Outlook
P.S.
Experienta anterioara nu este un criteriu, dar CV-ul trebuie redactat in limba engleza! Email- ioana@rider.travel
Rider is hiring!
We are looking for a dynamic colleague in order to complete our team!
If you are an entry-level/mid-level who speaks English fluency, with computer and communication skills, contact us!
Rider Travel is a leading online travel platform that helps people get from point A to point B. At Rider, we provide both individuals and travel agents with an easy-to-use international transfer booking system for private cars, shared shuttles and buses.
For more details, you can contact me directly and also send me your CV.
P.S. Perhaps one of the most important things to say: previous experience is NOT mandatory, but your CV MUST be written in English!
Visit our website to find more! www.rider.travel
Thank you!
