31-12-2013 | EXPIRA LA 30-01-2014
Job expirat
• To provide language customer support & transaction processing
• To meet and exceed KPIs (AHT, quality, CSAT)
• To follow processes and policies
• To follow documentation standards
• To work with airline suppliers and partners in bringing satisfactory resolution to cases
• Excellent customer service skills
• Fluent in English and language skills for market serviced
• Excellent problem solving skills with attention to details
• Excellent written and verbal communication skills
Work Experience and Education Guidelines:
• Prior Contact Center experience
• Fluent in English plus at least one of the following languages (French or Italian)
• Any knowledge of airline basic ticketing, ticket exchanges, ticket refunds and Airline initiated schedule changes a plus
• Some prior customer service experience
• Ability to handle difficult customer calls – these agents are talking to customers about airline flight cancellations or major schedule changes, so ability to handle delivery of “bad news†and work on resolving situation through options with the customer will be critical to their success
Responsibilities
About us:
WNS Global Services is a recognized leader in business process outsourcing (BPO).
Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence?
Then please come and join our team!
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
