Job expirat
The main duties of the role will include, but not be limited to:
- Provides formal communication (written and spoken -mainly in BULGARIAN but English language shall be used as well), ensuring that the highest service levels are maintained for our customers.
- Ensures that all telephones are answered promptly and enquiries and queries are dealt with in an efficient and professional manner, in line with CS SLAs.
- Ensures any verbal instruction from a customer is always, without fail, confirmed back to the customer in writing, thus ensuring our interpretation of those instructions is correct.
- Ensures all customers' correspondence, whether by e-mail, fax or post, are dealt with immediately and effectively in line with the internal standards.
- Makes sure any customer amendments are actioned. Be responsible for the timely resolution of all issues and corrections to ensure consistent and accurate manufacturing and delivery.
- Provides the needed support and translation for any new products development required by the customers administrated.
- Ensure any communication from Sales or Operations are transmitted immediately to the relevant people.
- Deals with and ensures all customer complaints are raised and completed in line with Company’s procedures.
- Liaising with all relevant departments to obtain the best production dates based on customer’s requirements
- Chases customer orders progressively through production, in order to meet customer’s required due date.
- Ensures that all correspondence is filed correctly, chronologically and with no omissions.
- Maintains a good standard of housekeeping of own workstation and the department as a whole at all times.
- Adheres to all health and safety procedures which apply within the department.
- Reports to the CS Department Supervisor.
- Degree in business or economics
- Extensive experience in customer service &/ or sales administration
- Customer focused, well organized, capable of versatility & adaptability
- Capable to work in multi cultural environment
- Working experience with ERP systems, especially in the order management field
- High level of computer literacy -MS-Office Suite
- Languages: Fluent in English and BULGARIAN; German language will be extremely appreciated
- Ability to work under pressure, manage large workloads and deal with challenges in a professional & calm manner.
- Good communication skills (both spoken and written)
- Good attention to detail, Problem solving and Project Management skills
To ensure all customer communications with allocated Bulgarian Accounts are dealt with promptly, accurately and efficiently.
• To maintain and develop customer goodwill and accounts.
• To provide a proactive customer care service in a professional and courteous manner to the allocated clients
• To work in line with Avery Dennison’s core values: Integrity, Service, Teamwork, Innovation, Excellence, Community
• To proactively promote and work in line with the 8 Leadership Principles of Avery Dennison:
• Think Big & Act Bold
• Focus on Customers & the Market
• Provide Vision & Direction
• Drive Action & Execution
• Rally & Empower People
• Collaborate Across Boundaries
• Build Organisational Capability
• Model Integrity and Social Responsibility
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
