Job expirat
Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with SAB 101
Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.
Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with BPO/GBS. Translates customer requests (in countries w/o GBS language support). Replies to BPO/GBS Questions
Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered
Assures check and balance function, business controls and audit compliance in order to secure the company s financials
Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the companys services customer support policies and procedures.
Sometimes needs to take over lead functions for customer projects from an admin point of view.
Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
Assures correct handling of support contracts within the HPS systems.
Acts as entry point for C&C, delivery issues, finance, CRS
Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
Initiate and attend interdisciplinary meetings.
Assures compliance with the companys standards of business conduct.
Knows and uses the internal network.
Analyzes processes and business cases in order to provide solutions for improvement.
Deliver Training/Guidelines to customer online (e.g. on SCA tool)
Reply to GBS questions
monitoring of the e2e process between FO & BO
Assure that all document are imaged in a timely manne
University graduate
Preferable previous work experience
Fluent in English and German (written and spoken)
Computer literate
particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
