02-01-2011 | EXPIRA LA 08-01-2011
Job expirat
Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with BPO/GBS. Translates customer requests (in countries w/o GBS language support). Replies to BPO/GBS Questions.
Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered.
Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.
Acts as entry point for C&C, delivery issues, finance, CRS.
University graduate
Preferable previous work experience
Fluent in English and Italian/Dutch/German (written and spoken)
Computer literate
particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
