16-12-2012 | EXPIRA LA 16-12-2012
Job expirat
The IT Department of Ubisoft is currently seeking a full-time Business Intelligence Support Analyst with middle-level experience, to ensure 2nd level support for Ubisoft's Business Intelligence applications.
Your tasks
•Works a queue of tickets (incidents, problems, requests, changes) and provides resolutions within internally defined SLAs, with a focus on long-term solutions, on BI applications (Data Warehouse, OLAP Cubes, Business Objects, Hyperion Financial Management; Hyperion Planning)
•Provides status updates and manages customer expectations throughout the lifecycle of the incident/ problem/ request/ change
•Demonstrates a sound knowledge across multiple business intelligence products.
•Demonstrates ability to see “the big picture” and understand the data flows between internal/external systems and the data warehouse
•Collaborates closely with level 1 Front Desk analysts to identify, document and transfer recurrent ticket categories
•Collaborates closely with the level 3 technical support analysts and the project teams, in order to identify the best solution for the identified system errors/developments
•Provides trainings for the key and end-users
•Contributes to the creation and maintenance of end-user documentation
•Effectively utilizes support processes and tools (i.e.: self service interface, ticketing tool, internal knowledge base etc.);
•Stays updated with the support practices and procedures and suggests improvements
•Actively contributes to internal knowledge management through content creation and maintenance
•Participates to projects (new functionalities, enhancements etc) – functional analysis, design, system testing, UATs - as needed
Your profile:
Essential skills:
•University graduate
•Work experience of at least three years within the IT department, with background in the support/ operations or development of IT products
•querying Oracle or MS-SQL databases knowledge
•PC skills: Windows, Office (Outlook, Word, Excel) – average level
•Good written and oral knowledge of English, French is a plus
Desirable skills:
•Knowledge of business terms and processes in areas like Cost Control, Consolidation, Finance and Accounting, Sales, Marketing
•Experience with ERP products
•Experience with other Business Intelligence products
We offer:
We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
But most of all, we guarantee you’ll enjoy our atmosphere and working environment.
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
