13-01-2015 | EXPIRA LA 12-02-2015
Job expirat
• Managing all incoming phone calls, faxes, emails, and web requests and associated documentation within Siebel.
• Creation, management, and dispatch of all Technical Assistance Center, Service, and Order Service Requests via Siebel and SAP.
• Creation of activities for service, preventative maintenance, technical assistance requests.
• Process customer orders and quotes.
• Change customer orders within Siebel or SAP.
• Drive high customer satisfaction and quality with the ability to resolve customer inquiries on the first call.
• Proactive communication and standardized follow up for customer inquiries.
• Service Request Management creation, maintenance, dispatch, quality, and closure.
• Timely execution of assigning, dispatch, and closure of Service Requests, Orders, and Quotes.
• Drives workload resolution through Siebel queue management and reporting.
• Build strong relationships with the field, marketing, and sales to identify opportunities for improvement.
University degree /master degree (or in progress)
German advanced
English advanced
High attention to detail including accurate recording and management of data
Excellent communication skills.
Ability to work collaboratively in a team environment.
Microsoft Office experience
Previous work experience in a customer focus environment is an advantage.
Knowledge of SAP or similar could be an advantage.
Excellent opportunity for German speaking candidates in a dynamic and multicultural work environment, multinational organisation based in Bucharest. Applications can also be sent at recruitment@hrsmartview.ro Although we welcome all applications, only the suitable candidates will be contacted for the next stage in the selection process. Thank you!
HR SmartView Consulting is an agile and fast growing talent solutions provider in areas of search and selection, training for HR professionals, implementation of assessment solutions, HR processes related business consultancy and outplacement projects. We are members of Talent Q international group which specializes in psychometric on-line assessment tools.
Our recruitment consultants possess a sound understanding of labour market and business environment having worked in local and international projects. They use easily various methods of finding best talent for the roles they need to fill in, varying from traditional recruitment to direct search and approach.
HR SmartView Consulting
Address: Intrarea Catedrei, 27, Sector 1, Bucuresti.
www.hrsmartview.ro
recruitment@hrsmartview.ro
