Job expirat
- Achieve set revenue targets and call quality objectives;
- Manage a collection portfolio through:
• Collection calls, escalation and issue dunning letters to overdue accounts
• E-mail communication
• Dispute resolution
• Recommendations for credits/write-offs
• Reconciliation
- Participate in client and customer conference calls;
- Providing customer service regarding collection issues, process customer refunds, process and review account
adjustments, resolve client discrepancies and short payments;
- Respond to all requests for accounts receivable information or analysis to the client;
- Generate and distribute weekly/monthly reports;
- Establish and maintain effective and cooperative working relationships with the involved departments.
- University graduate
- Previous experience in customer service is nice to have
- Portuguese and English languages at an advanced level are mandatory.
- Strong attention to details
- Team player with good communication skills
- Good in dealing with numbers and information;
- Proficient in MS Suite
- Driven and enthusiastic personality;
- Ability to work in a team environment as well as individually.
Bring your talent and passion to Accenture - sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world's leading companies providing consulting, technology and outsourcing services, with approximately 281,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees' development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills, visit our careers website accenture.ro/cariere and our Facebook page facebook.com/accenture in romania.
