28-05-2014 | EXPIRA LA 28-05-2014
Job expirat
The Team Lead is responsible for daily supervision of a team (e.g., delivery, process, business operations).
He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. He/ she operate as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.
Key Responsibilities:
• Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
• Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
• Decides on day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.
• Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager.
• Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
• Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
• Plan and facilitate weekly (as required) team calls/meetings.
• Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives
• Drive team engagement
• At least 3 years of work experience in collections/customer service departments
• University graduate
• Fluency in French Or Spanish and English
• Previous experience in collections/customer service departments
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Strong time management skills
• Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels
• Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager
•The opportunity to boost your career within one of the world´s leading global companies;
•Professional growth based on performance;
•Training program/curriculum;
•Competitive salary and Wide range of benefits
Bring your talent and passion to Accenture - sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world's leading companies providing consulting, technology and outsourcing services, with approximately 281,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees' development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills, visit our careers website accenture.ro/cariere and our Facebook page facebook.com/accenture in romania.
