Job expirat
- Achieve set revenue targets and call quality objectives;
- Manage a collection portfolio through:
• Collection calls, escalation and issue dunning letters to overdue accounts
• E-mail communication
• Dispute resolution
• Recommendations for credits/write-offs
• Reconciliation
- Participate in client and customer conference calls;
- Providing customer service regarding collection issues, process customer refunds, process and review account
adjustments, resolve client discrepancies and short payments;
- Respond to all requests for accounts receivable information or analysis to the client;
- Generate and distribute weekly/monthly reports;
- Establish and maintain effective and cooperative working relationships with the involved departments.
- University graduate
- Previous experience in customer service is nice to have
- German and English languages at an advanced level are mandatory.
- Strong attention to details
- Team player with good communication skills
- Good in dealing with numbers and information;
- Proficient in MS Suite
- Driven and enthusiastic personality;
- Ability to work in a team environment as well as individually.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
