Job expirat
- Delivering a consistent and professional level of service and maintaining good customer relations
- Reporting the results of work in the area of outstanding receivables
- Achieving set revenue targets and call quality objectives
Apart from this responsibilities please find below the specific tasks for each role:
Disputes Officer
• Timely handling of incoming customer complaints and queries via phone and e-mail
• Identifying the cause and validity of complaint, analyzing of overdue receivables
• Preventing re-occurrence of complaints by cooperating with the Billing Team
• Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
Collections Officer
• Contacting Portuguese speaking customers regarding overdue accounts and determine reasons for non-payment
• Analyzing of overdue receivables
• Initiating strategies for collection processes and procedures
• Advising and influencing customers on the payment options for debt recovery
• Good English
• Fluent Portuguese (min. C1)
• Economic studies, nice to have
• Experience in Customer Service, phone contact with customers, complaints solving and cash collecting will be an asset
• SAP knowledge nice to have
• Proficiency in computer skills
• Stress resistance, conscientiousness, analytical abilities
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
