12-12-2008 | EXPIRA LA 18-12-2008
Job expirat
Business environment.
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we'll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they'll stimulate each other and work best together.
Job Objectives
The Commercial HP Care Pack Administrator main focus is the assurance of the correct administration of the HPS support portfolio in the commercial HP Care Pack space.
The Commercial HP Care Pack Administrator is the main contract operations contact for internal and external customers for the initiation, maintenance and cancellation of commercial HP Care Pack.
He/She supports the entitlement/registration of sold HP Care Pack when needed.
He/She builds a good understanding of sales activities in the HP Care Pack area and supports these from an administrative point of view where needed.
The Commercial HP Care Pack Administrator acts within an environment where there is a lot of time pressure and customer orientation. This implies a high level of resilience, thoroughness, timely working habits, flexibility, teamwork and independence.
The ability to give professional advice and take decisions within the legal, commercial and process framework that are at the same time customer oriented and order/revenue oriented is core for the Commercial HP Care Pack Administrator.
Other basic skills are analytical thinking, the ability to judge on the correctness of processes and recommend improvements needed, carry out analyses, presenting to other functions and to assure that HPS strategies are reflected within the work done.
Duties and responsabilities.
-Maintains an enhanced Total Customer Experience through proactive communication and handling as well as a high level of data quality. Closely cooperating with business.
-Assures full ownership for front office (FO) responsibilities and coordinate end to end activities including the involved partners. Actively applies and uses the processes, work effectively with back office (BO). Translates customer requests. Replies to BO Questions.
-Assures interface between order management, accounting/controllership, support sales, support business, delivery, BO, process development and the customer. Makes sure that questions are answered and issues with partners are handled in appropriate organization and business context.
-Ensure business controls and audit compliance in the related activities.
-Supports the realization of special deals from contract operations point of view. Assure they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures.
-Provides training to partners, sales and business. Leverage provided training content and adapts templates to local needs.
-Executes user acceptance testing for new application releases.
-Monitors process metrics and status updates on process performance and escalate issues to local Contract Operation and Business Management.
-Assures correct handling of HP Care Pack within the HPS systems.
-Presents and escalates professional topics in the area of responsibility to the management team or any other involved/related team.
-Assures compliance with the HP standards of business conduct.
-Fresh graduate.
-Fluency in ENGLISH and FRENCH, both written and spoken.
-Profound knowledge of Microsoft Package (Windows, Office, Internet Explorer).
-Excellent understanding and dealing with numbers, analytical thinking.
-Complex thinking (+ innovative thinking).
-Excellent communication skills and customer oriented thinking.
-Self motivation.
-Good presentation skills.
-Ability to work under pressure.
-Personal and professional independence.
-Flexibility.
-High level of professional competence.
-Proactive thinking.
HP GeBOC invites you to apply on www.hp.com/go/jobs
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
