Job expirat
Business environment
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we’ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together.
HP Services TSG Customer Support manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.
Duties and responsibilities:
You will be responsible for keeping the systems up-to-date from a contract administration stand point, customer entitlement and invoicing.
You will be responsible for operational excellence, customer satisfaction with your dedicated tasks.
You will be responsible for the quality measures of the data in the systems - which are being checked by error reporting, feedback of the TSG Front office Administration team, feedback from the customers, supported countries and the local delivery organization. Furthermore deadlines for every specific task have to be respected.
Main tasks:
Operational Excellence:
- ensure that data entry is performed as per given process
- ensure that internal partner inputs are considered and taken care of
- ensure that close relationship to TSG Front office Admin teams is kept
- ensure that mandatory trainings are covered on time
- operational review
- internal survey results
- error reporting
Customer Satisfaction
- contract registration
- Support quotation process
- Clear up errors without waiting for delivery inputs, try to avoid reactive resolution
- Active relationship management with stakeholders
Specific tasks:
-registration of contracts
-final registration of contracts
-ongoing contracts changes
- handling of renewal process for the customer
-operational review
Minimum requirements:
-Economical or engineering background
- Total professional experience of at least 1 year
- Customer oriented with demonstrated written and spoken English skills
- Quality and details oriented with high analytical skills
- A computer literate — Microsoft Package (particularly Outlook, Excel, Word, Internet Explorer)
- Fast learner, very well organized person, able to meet strict deadlines.
- Organizational and inter personal skills
- A person interested in back office work
Desirable requirements:
- Experience in contract management and/or telephone support and /or microcomputer industry
- Experience in SAP — contract management it's a plus
- Good written and oral skills in a second language: French is a plus
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
