Job expirat
Corporate Business Process Owner is responsible for all processes and system developments for respective business stream (CRM), starting from design & documentation of processes, to approving any system changes requested by users, managing projects and technical team, ensuring full roll out of any developments and be responsible for post go-live issues and benefit measurement.
Responsibilities:
• Be advisers to the business for the CRM function and drive process efficiency, consistency and automation. Act as process and tool expert and the “go to” point for business direct stakeholders (Sales Operation, Marketing, Referencing, Strategy, Legal);
• Manage the process improvement/system enhancement projects life-cycle including project plan, communication, UAT, go-live and users feedback management;
• Own, update and maintain all process documentation around CRM process and make sure effective training in place;
• Review/ Approve/Deny/Manage new system change requests, ensure business case exists with documented requirements. Work with Group systems and Process manager and Steering committee for project prioritization, manage/oversee project progress;
• Fully proficient and knowledgeable as an expert in the tools, systems, and procedures required to accomplish the job;
• Hiring new team members and coaching them;
• Steering Committee – Quarterly meeting between a nominated manager from each discipline;
• Budget management – External partner spend, licensing, travel/expenses, salaries;
• Sprint Planning, prioritization and planning enhancements/bug fixes into a monthly sprint cycle;
• Business Liaison, requirements definition, process mapping, tech solutions, reporting/dashboards;
• Integrated Applications – TAS Dealmaker, Xactly, CommuniGator, Eloqua (marketing automation) etc;
• External interfaces, Informatica cloud for Oracle ERP interface;
• Cloud 9 (BI) – Allowing analytics of CRM data over a period of time. Cause of Change on forecast, discount evolution etc.
Skills:
• Professionals with minimum 5 to 7 years expertise in CRM function (Expertise in managing CRM projects, partnering business stakeholders – Sales Operations, Marketing, Referencing, strategy, services and finance);
• Technical knowledge: Expert knowledge of CRM tools (Sales Force must, CRM BI tool (Cloud 9) and DMS);
• English fluently.
• The opportunity to develop a career within a stable multinational environment;
• Motivating salary;
• Meal tickets;
• Medical insurance;
• Massage sessions;
• Room relaxation (pool table/ ping pong, board games);
• 25 days Annual Vacation;
• Dynamic, young and enthusiastic team.
Do you want to be part of an international team, with a dynamic work environment, more than 4,000 employees across the world, professionalism, commitment to technical excellence and client service?
Founded in 1993 and listed on the Swiss Stock Exchange, Temenos Group AG is the market leading provider of banking software systems to retail, corporate, universal, private, Islamic and microfinance & community banks. Headquartered in Geneva with 64 offices worldwide, Temenos serves over 1,200 financial institutions in more than 125 countries across the world.
For more information please visit www.temenos.com.
