Job expirat
1. Country Operational Support
- Act as the primary contact for country Order Management Team and Sales Team
- Provide assistance and support within the area of order fulfillment
2. Order Processing and Coordination
- Process and coordinate standard and non-standard orders for a defined set of Customers
- Validate order transaction data through a variety of documents and HP Systems
- Ensure accuracy and completeness of information and compliance with HP terms and
Conditions
- Ensure pricing, discount and other appropriate information is correct
- Enter orders into HP System
- Maintain up to date knowledge of promotions, discounts or any other information
3. Order Management
- Control and coordinate deliveries to meet customer requirements
- Provide continuous visibility of the order backlog to country Order Management and Sales Team
- Contact point for month end and fiscal year end coordination
4. Physical Claims
- Handle physical claims as per defined process
- Provide continuous visibility of the claims backlog to country Order Management Team
5. Escalations
- Handle order escalations as per defined process, provide solutions to customer when
problems arise using HP network
6. Business Control and Quality
- Ensure HP policies, legal regulations and audit requirements are met and maintained
- Contribute to reaching the defined process measures and business fundamentals
7. Communications
- Act with a one face to the customer towards internal customers
- Interface with the country Order Management and Sales Teams as well as contract
department, credit and collections, logistics and suppliers worldwide
-Excellent communications skills
-Customer service mentality
-Ability to prioritize workload and manage a high volume of work with accuracy
-Process and tool oriented
-Analytical thinking
-Very good organization skills
-Meet agreed deadlines for action and feedback
-Act with a high level of flexibility
-Ability to handle conflict situations
-Ability to work in a multicultural team in Central European set-up
-Ability to contribute in a fast changing environment
-PC and Microsoft Office tools knowledge
-fluent English is a must
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
