13-11-2008 | EXPIRA LA 19-11-2008
Job expirat
The Customer Account Administrator works within a European, multicultural and fast moving business environment, supporting the Technical Solutions Group Sales Force and their customers within the area of order fulfillment. He/she is located in a central order fulfillment team as well as fully integrated with a local country team.
The Customer Account Administrator has a wide variety of Responsibilities, including the following:
1. Country Operational Support
- Act a the primary contact for country Order Management Team and Sales Team;
- Provide assistance and support within the area of order fulfillment;
2. Order Processing and Coordination
-Process and coordinate standard and non-standard orders, for a defined set of Customers;
-Validate order transaction data through a variety of documents and HP Systems;
- Ensure accuracy and completeness of information and compliance with HP terms and Conditions;
-Ensure that pricing, discount and other appropriate information is correct;
-Enter orders into HP System;
-Maintain up to date knowledge of promotions, discounts or any other information.
3. Order Management
- Control and coordinate deliveries to meet customer requirements;
- Provide continuous visibility of the order backlog to country Order Management and Sales Team;
- Contact point for month end and fiscal year end coordination.
4. Physical Claims
- Handle physical claims as per defined process;
- Provide continuous visibility of the claims backlog to country Order Management Team.
5. Escalations
- Handle order escalations as per defined process; provide solutions to customer when problems appear using HP network.
Business Control and Quality
- Ensure HP policies, legal regulations and audit requirements are met and maintained;
- Contribute to reaching the defined process measures and business fundamentals.
English and Italian are a must, any other European language is a plus.
Excellent communications skills.
Customer service mentality.
Ability to prioritize workload and manage a high volume of work with accuracy.
Process and tool oriented.
Analytical thinking.
Very good organization skills.
Meet agreed deadlines for action and feedback.
Act with a high level of flexibility.
Ability to handle conflict situations.
Ability to work in a multicultural team in Central European set-up.
Ability to contribute in a fast changing environment.
PC and Microsoft Office tools knowledge.
HP invites you to apply on www.hp.com/go/jobs
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
