14-12-2007 | EXPIRA LA 13-01-2008
Job expirat
The Customer Account Administrator works within a European, multicultural and fast moving business environment, supporting the Technical Solutions Group Sales Force and their customers within the area of order fulfillment. He/she is located in a central order fulfillment team as well as fully integrated with a local country team. The Customer Account Administrator has a wide variety of responsibilities, including the following:
Duties and responsibilities:
1. Country Operational Support
- Act a the primary contact for country Order Management Team and Sales Team
- Provide assistance and support within the area of order fulfillment
2. Order Processing and Coordination
- Process and coordinate standard and non-standard orders, for a defined set of Customers
- Validate order transaction data through a variety of documents and HP Systems
- Ensure accuracy and completeness of information and compliance with HP terms and
Conditions
- Ensure pricing, discount and other appropriate information is correct
- Enter orders into HP System
- Maintain up to date knowledge of promotions, discounts or any other information
3. Order Management
- Control and coordinate deliveries to meet customer requirements
- Provide continuous visibility of the order backlog to country Order Management and Sales Team
- Contact point for month end and fiscal year end coordination
4. Physical Claims
- Handle physical claims as per defined process
- Provide continuous visibility of the claims backlog to country Order Management Team
5. Escalations
- Handle order escalations as per defined process, provide solutions to customer when
problems arise using HP network
6. Business Control and Quality
- Ensure HP policies, legal regulations and audit requirements are met and maintained
- Contribute to reaching the defined process measures and business fundamentals
7. Communications
- Act with a "one face to the customer" towards internal customers
- Interface with the country Order Management and Sales Teams as well as contract
department, credit and collections, logistics and suppliers worldwide
Excellent communications skills
Customer service mentality
Ability to prioritize workload and manage a high volume of work with accuracy
Process and tool oriented
Analytical thinking
Very good organization skills
Meet agreed deadlines for action and feedback
Act with a high level of flexibility
Ability to handle conflict situations
Ability to work in a multicultural team in Central European set-up
Ability to contribute in a fast changing environment
PC and Microsoft Office tools knowledge
Must be fluent in English and Russian
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
