Job expirat
Customer service agents deal with online casino players via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service.
Responsibilities:
Provides excellent customer service assistance to casino clients via chat and email;
Answers inquiries by clarifying desired information; researching, locating, and providing information;
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
Able to handle stressful situations;
Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
Able to work on shifting schedules (morning, mid and night shifts);
Able to work as part of a team;
Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level; Agreement (SLA);
Communicates with management about errors with system/website issues;
Performs other duties as assigned;
Will be directly reporting to the Team Leader.
Professional requirements:
Professional use of the English language;
Great communication skills, flexible and reliable;
Good computer skills and multitasking abilities.
The hiring company - PREMIUM IT TECHNOLOGIES - is a company that is offering support to foreign websites with activities in Social Networks and Online Gaming Industry.
