15-02-2017 | EXPIRA LA 17-03-2017
Job expirat
• Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirements of the Standard Operating Procedures (SOPs);
• Strive for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities;
• Effective and professional verbal and written communication – both in internal and external customers, partners;
• Active participation in the defined training courses and the practical implementation of the new skills in the work processes;
• Participate in regular/occasional teleconferences/ meetings with the Customer;
• Participate in preparing customer reports;
• Develop action plans to resolve operations issues and coordinate their implementation;
• Know and understand the performance management policy and practice
• Customer relationship management skills
• Similar experience (1-3 years);
• Problem solving and Analytical decision making skills
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
