Job expirat
leoHR, search & selection division is looking for its client, a reputable multinational logistics company,
Customer Service Representative - Bucharest
Responsibilities:
- Deals directly with customers either by telephone, electronically or face to face;
- Responds promptly to customer inquiries;
- Receives and record in IT system the orders from the clients (restaurants/ filling stations);
- Checks and processes the orders received from the client;
- Controls the products delivery and solves the problems appeared;
- Controls and resolves the quality complaints;
- Periodically updates the order form;
- Communicate the orders schedule for each client;
- Maintains the relationship with the customers;
- Manages the specific documents (notices, invoices);
- Prepares the invoices for services provided to customers;
- Keeps records of customer interactions and orders received;
- Records details of inquiries, comments and complaints;
- Communicates and coordinates with all the internal departments;
- Prepares monthly reports;
- Provides support to CS Manager in order to check CS department efficiency (KPI / cost control) in accordance with the customers standards;
- Delivers induction training to the new employees;
- Performs any other specific tasks, according to the management requests for a proper conduct of the operations.
- High School / Bachelor degree;
- Very good communication skills;
- Customer oriented person;
- 2-3 years experience in customer service – will be a plus;
- Ability to resolve any conflicts or complaints that the customer might have in accordance to company policy;
- Organized person;
- Microsoft Office suite knowledge;
- Knowledge about logistic market – will be a plus.
- Competitive remuneration and benefits package, based on qualifications and experience;
- Promotion possibilities and development of a career plan.
leoHR was born out of a desire to provide adaptable HR solutions for diverse business environments.
leoHR is a new and fresh concept who puts in service for both parties, companies and candidates, its expertise gathered in more than 15 years of human resources multinational consultancy companies and strategic management roles in different national and overseas environments.
leoHR brings a new approach in HR services, coming with a more human touch manner in the search and selection process, soft skills trainings and human resource consultancy. We highly value our customers, both companies and candidates, and our goal is to deliver the high quality services that we’d like to receive from others.
EXCELLENCE … is what we DO !!!
Thank you for visiting www.leoHR.ro for other challenging vacancies
