Job expirat
• Manage large amounts of incoming e-mails, messages
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information using the right methods / tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer requirements and contact the responsible persons on our UK / CZ facilities for to identify fast and optimal solve solutions for B2C clients
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and keep customers happy
• Achieve and maintain high level of seller performances on the B2C platforms
• Some further responsibilities related to our B2C platforms management will be also included in a later stage (proper training to be provided in site)
• Language skills:
o German: Medium level (mainly written communications will take place; spoken communications will be rarer)
o English: Medium/ high level.
• Proven customer support experience or customer service representative
• Track record of over-achieving quota
• Strong messages handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
If interested, please send your CV by e-mail at iuliana.apopei@abchumancapital.ro
ABC Human Capital – Agentie de recrutare & Executive Search, dezvolta din anul 2005 proiecte de headhunting si recrutare pentru mai mult de 250 de companii prezente pe piata din Romania. Majoritatea proiectelor derulate de agentia noastra se adreseaza pozitiilor de middle si top management, insa compania are experienta si in recrutarea de personal pentru posturi entry level.
Gama serviciilor noastre este alcatuita astfel incat sa raspunda nevoilor companiilor client ― de la selectia si recrutarea personalului, pana la evaluarea profesionala a candidatilor sau a personalului angajat, precum si implementarea de programe de sustinere a persoanelor vizate readaptarii la noile exigente ale pietei fortei de munca.
Portofoliul nostru de clienti: http://www.recrutaresiselectie.ro/portofoliu/
Ce oportunitati de cariera oferim:
http://www.recrutaresiselectie.ro/joburi/
Contact:
http://www.recrutaresiselectie.ro/contact/
