Job expirat
Caring for the sales development through the implementation "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)
- Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Transport Company)
- Phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with freight forwarder
- Close cooperation with sales, marketing of both markets – Traditional market and modern market DIY stores
- Cooperation on sales actions preparation
- Close cooperation with Plannist in terms of product availability
- Building and maintaining good relationships with customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions
- Solving the claims of customers
- Creating and maintaining actual customers database
- Participation in regional calls with Operations Manager and Transport Company to discuss issues; reporting, new projects;
- Participation in projects / initiatives aimed at increasing the efficiency of the department (system upgrade & testing);
- Run Customer Service reports to Operations Manager
- Daily statistics (controls of backorders, EDI orders and Tool Commerce), determining the cause of the problem
Very good English knowledge
- Experience in work related to customer service in „Order to Cash“ process will be an asset
- Knowledge of SAP or other ERP system will be an asset
-Candidate profile: customer orientation (external and internal), ability to work in a team, multi-tasking, orientation for problem solving, proactive approach, strong team player with very good communication skills (ease of making contact)
- Fresh graduates are encouraged to apply
We are a friendly company with a personal approach to recruitment. We endeavour to treat all of our candidates how we ourselves would wish to be treated and we make every effort not to waste your time or make any false promises of work that we cannot deliver upon.
