Job expirat
- Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports,
- Managing day to day operational interactions with the Client(s),
- Coordinating day-to-day activities in order to meet or exceed Service Level Agreements,
- Reporting on the overall performance of the Helpdesk and suggest possible areas of improvement,
- Manage staff schedules, processes, and communication to ensure best-in-practice helpdesk standards,
- Cooperation with other teams and external suppliers,
- Define and organize processes and use of tools,
- Define and manage the tasks, roles and responsibilities of the customer teams.
- Ability to assimilate information and learn quickly, self-study oriented,
- Easily adaptable to new circumstances, technologies and procedures,
- Pro-active, self starter and ambitious,
- Well-organized and able to handle administrative tasks efficiently,
- Excellent English skills and good knowledge of any other international language (preferable German/French)
- Practical experience (at least 12 months) in a similar position or in managing a team of at least 5 people (preferable in a call center), with sufficient understanding of People Management, Tools, Processes and Methodologies,
- Experience in a complex operational environment - ex. Customer Service, HelpDesk,
- Good communication skills, as you will be required to cooperate with other team members, people from other teams, your clients and external suppliers,
- Willingness to travel (10%).
• A challenging and rewarding work environment
• The opportunity to interact with highly skilled professionals
• Access to different industries
• Professional work place and development opportunities
• A young and dynamic atmosphere
• Financial rewards according to you performance and involvement.
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Support, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.
We service all industries and we have particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.
We offer all our services 24 / 7 / 365 in over 20 languages, including but not limited to English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish and Danish. Our language coverage makes us especially strong in Europe and the Americas.
Is Conectys for you? Do our quick test right here and now:
YOU:
- Are Dynamic, Flexible
- Are Hungry to Learn
- Are Honest and Transparent
- Speak and Write two or three Languages Fluently (yes, we will test you!)
- Love our Core Values
Did you pass? Congratulations, we really want to talk to you! Apply Now!
