Job expirat
Job summary:
The IT Customer Service Associate provides functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
Responsibilities:
- Receives and logs internal and/or external customer problem/ request /issue and ensures proper documentation;
- Identifies customesr’ issues and follows defined procedures to solve them;
- Documents troubleshooting efforts and records customer information in data capture tool;
- Develops and maintains a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates
What will you get?
- Competitive salary and performance bonuses
- Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym
- Trainings delivered in classrooms or virtually and access to a mountain of knowledge
- Chance to become a subject matter expert for complex processes
- Possibility to practice your language skills with native speakers
- Opportunity to work with top client on large projects
- Dynamic, international working environment
Do you speak fluent English and Czech and want to start your career in a global company? Join Accenture in Bucharest and team up with our professionals.
No previous work experience is required, as you will attend various training programs and work alongside a team of specialists who are ready to share their knowledge with you.
Are you the person we are looking for?
- Young graduate
- Fluency in Czech and English
- Excellent communication and interpersonal skills
- Problem solving and analysis skills
- Customer service orientation, self-motivated, reliable, proactive
- Attention to details, team player
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
