Job expirat
- Technical Support Specialist shall take ownership of all incoming Level 1 ERP support demands for all media. -
- The Technical Support Specialist shall be the first level of contact for issue resolution. Incidents shall be escalated to Level 2 Team Lead when resolution needs more experience/skills on product.
Tasks vary and may include:
- Provides first level of contact for all incoming ERP Oracle Applications EBS support incidents
- Works reasonably to resolve incoming ERP support incidents to customer satisfaction
- Requests consultation and or escalates to Level 2 Team lead when resolution needs more experience/skills on product
- Performs all processes on the chat/email/phone system – logging in, routing, consulting and closing cases.
- Bachelor’s Degree of BSC Industrial engineering and information systems, or Equivalent Education and Experience
- Experience on implementing financial or logistic processes on Oracle Applications EBS 12.1.3
- 1-2 years of implementation and support experience in Oracle Applications financial or logistic modules
- Knowledge and Good technical skills PLSQL+ and Discoverer
- Fluent verbal and writing English skills
- Ability to work independently and thrive in a fast-paced environment
- Strong Problem Solving and Troubleshooting Skills – thinks logically
- Good Communication Skills – Spoken and, customer-service orientation and agility
- A desire to continually study new processes technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
We are a young recruitment company with Romanian capital, full of dynamism and energy, with the highest standards of performance and professionalism. Team members have extensive experience in the human resources field and have been involved in complex and specific recruitment, evaluation and training projects over time.
We invest energy, theoretical and practical knowledge, methods and various selection and evaluation techniques so the solutions offered by our team of consultants to meet and respect the different types of organizational culture or management styles.
Our solutions are customized / personalized for each employee so that cooperation with the partner firms to generate optimal results and maximum efficiency.
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