Job expirat
• Ensures functional and basic technical support for the internal ERP system;
• Performs functional and basic technical analysis on the assigned tickets and handles the communication with the users;
• Analyzes and understands the customer's needs and the encountered problems/ bugs;
• Collaborates closely with the technical analysts in order to identify the best solution for the bug corrections/developments;
• Performs system testing and different system set-ups related to support activity;
• Creates working procedures, builds-up knowledge databases and functional documentation;
• Creates quick references, configuration documents as well as the user manuals;
• Provides trainings for the key and final users, providing a global vision of an integrated system;
• Creates SQLs and requests data updates in the system;
• Updates Control Data for the IT owned system setup;
• Performs regular system monitoring and data clean-up activities;
• Stays updated with the IT support best practices and procedures and suggest improvements;
Coordination activities:
• Coordinates the support activities on the ERP domain – for the internal ERP system;
• Determines workload and delegates assignments;
• Handles demands escalated by the client for any of the Team members;
• Provides expert guidance to the team and assists in their training and knowledge development;
• Manages possible conflicts within the team, forwards the alerts to IT Management
• Is in charge of the performance appraisal for all the team members;
• Ensures the administrative monitoring of the team;
• Examines potential areas for service improvement and raises proposals to the management;
• University graduate
• Work experience of at least one year within the IT/ Accounting/ Customer Support department;
• SQL/ Oracle databases knowledge;
• Good written and oral knowledge of English, French is a plus;
• Previous experience in IT, specifically in ERP-based support;
• Previous Team coordination experience;
• Availability to work on shifted hours occasionally;
• Professional and international working environment
• Motivating salary
• Performance bonuses
• Meal tickets
• Medical services
• Opportunity to travel abroad
• Fitness and relaxation area
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
