Job expirat
What will your job be about?
How about being the single point of contact in IT matters for our employees across Europe?
Either by phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated!
How can you make a difference? Understand your team needs and exceed its expectations with a friendly and can-do attitude.
• Providing support for user requests around hardware, software, network and service issues
• Coordinate incident resolutions with Level 2 and Level 3 staff
• Logging and keeping records of user queries
• Highly customer oriented behavior and way of working
What are we looking for?
You will need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
