Job expirat
Taking part in a friendly dynamic environment, you will be able to develop your IT knowledge with multiple applications, server, network configurations.
Main responsibilities are listed below:
• Taking calls in both English and Romanian
• Document cases for each incident, handle cases meeting Service Level Agreements, follow up case status
• Troubleshooting IT problems according to the Standard Operating Procedures
• Creating Standard Operating Procedures
• Training new associates and cross-training existing associates
• Attend training sessions
• Administrative work for help-desk needs
• Arranging working schedule with colleagues flexibly, according to business needs
Our preferred candidate would be someone who is willing and eager to either start or expand his career in IT/Customer care and has a passion for Technology.
Below are some key attributes that we value:
• Good PC troubleshooting skills
• Highly customer oriented behavior
• Patience, empathy, diligence, preciseness
• Responsible, mature and punctual
• Advanced English level
• Team-worker
• Customer-oriented
• Enthusiastic
• Willing to achieve high standards
• Flexible
Career impact with Genpact!
Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".
Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
