Job expirat
He / She is responsible for up skilling the F&A population, by elaborating and delivering F&A trainings to all F&A accounts population, together with running TNA and building F&A Trainings strategy.
- Train of Trainer qualification/ training delivery experience, incl. training materials elaboration
- Organized and proved leadership/ drive Training Needs Assesment and lead BuyIn F&a Training strategy and alignment; organize training delivery sessions; report out trainings status post delivery
- SPOC F&A Trainings - excellent communication skills with India vertical, with client, with internal OPS clients
Job Description and Key accountability:
• Responsible for developing TNA, incl. analysis per accounts and Buy-In from OPS Management;
• Participate in Personal Development Plan (PDP) process, as a planning per each individual of training needs mix (soft skills, QA, F&A);
• Elaborate Training materials, as per yearly requirements, in alignment with India, per each F&A; Training pillars (n.b. pre-Process Trainings, On Boarding Trainings, Cross-Trainings, Up skilling, Process Knowledge Tests (PKT);
• Elaborate F&A Training Calendars
• Elaborate FY F&A Training Strategy and held alignment/ Buy-In meeting with stakeholders (e.g. OPS Management);
• Participate in client alignment calls;
• Participate in India alignment calls;
• Participate in any related internal projects (e.g. School of Finance);
• Support during Transition processes, by delivering pre-Process Trainings;
• Elaborate and maintain the F&A Trainings Working Instructions;
• Support any Corporate Initiative, contributing to raise awareness, importance and necessity within the organization (e.g. Domain Certification).
• Communication skills;
• Adaptability and flexibility;
• Shifting priorities skills;
• Adjust positively to situations that involve rapidly changing tasks;
• Openness to new tasks/ roles/ assignments;
• Deal with simultaneous demands and/ or transition into new assignments
• Customer focus;
• Integrity and trust;
• Dependability/responsibility/work ethic;
• Tolerance for structured work.
• Time management;
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
