Job expirat
Ensures that country specific variances are handled according to variances, country specific documentation is kept up to date;
Monitors Service Levels - Periodic collection and analysis of data received;
Coordinates team schedule and leave planning;
Ensures adherence to break timings by their teams;
Sets up Team member appraisal system and conduct them quarterly/yearly;
Ensures adherence to transition rigor and timelines;
Minimizes customer risk during transitions;
Maintains project time- sheet / plans;
Performs Quality Control processes in accordance with set guidelines;
Ensures VOC (Voice of Customer) scores are met or exceeded in their area of competency.
Is responsible for leading and driving the process and ensure compliance to all defined Service Level Agreement (SLA) metrics.
Provides detailed insights to the business and manages customer expectations.
Facilitate and coordinate all team requirements.
Motivates and persuades others to common goals.
Has the ability to deliver through people.
Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.