Job expirat
• Monitor and, where necessary, process all relevant daily transactions, fraud and Abuse alerts (Orders including alternative payment methods such as Paypal or eCheck, Abuse and User-block reports, Charge backs, in order to identify fraudulent or abusive transactions or behaviors;
• Use the identified fraudulent behavior patterns to update the automated fraud/abuse prevention systems;
• Initiate proper actions to minimize financial and non-financial loses (e.g. calling Customers or operating partners, blacklist/un-blacklist account identifiers, recover unused balances, handle charge issues requests from customers via Customer Service, blocks Abusive Users, etc.)
• Handle all Charge-back investigations and mediate for resolutions compliant with applicable laws, Company policies and industry leading practices to reduce the Nobel’s loses and exposure to civil litigation; this includes all charge back disputes with the respective Payment processing companies;
• Ensure that the Fraud Prevention Process and mechanisms are permanently updated and transferred to all relevant internal departments (i.e. Customer Service, Outbound Sales) to ensure maximum compliance;
• Uses internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases;
• Always stay up to date with all relevant processes and procedures, products and services available through the existing knowledge management systems;
• Provide efficient and accurate fraud and abuse related support & assistance to other departments, in order to continuously improve the overall Fraud Prevention Process;
• Generates timely and accurate Fraud & Abuse related reports and KPI’s and maintain them within the target-limits established by the Customer Service Manager;
• Manages the relationship with and serve as primary point of contact for all merchant service providers (card processors and alternative payment providers) and in collaboration with Legal and Finance departments (i.e. for system and process integration);
• Minimum 2 years experience in Fraud Prevention area, in financial and/or IT&C industries;
• University degree or close to graduation in Economics, Finance or Business Administration or other related areas;
• Excellent English skills, both written and oral
• Positive attitude
• Teamwork
• Problem Solving
• Attention to details & analytical skills
• Creative & innovative
• Integrity
• PC literate
• Able to work in a 24/7 schedule
• Good communication and interpersonal Skills
• Investigation skills consisting of the ability to work with ideas, concepts which require sustained cognitive effort; may imply identification of facts and mental solving of factual problems
• Good knowledge of online transactions processes
• Ambitious
• Self-Motivated
• Results oriented
• Multi-cultural skills
Nobel is a Worldwide Telecommunications Service Provider. The company has a history of expansion and profitable growth of over a period of 7 years and is well positioned for future success. Nobel offers the largest selection of prepaid and post-paid international products and services with superior connectivity to and from countries around the globe. As a leading facilities-based carrier, Nobel provides extensive communication solutions to customers around the world, with it is our proprietary network.
