Job expirat
Overall Purpose:
The objective of this position is to provide language specific training to WNS employees.
Key accountabilities:
Carries out the language training needs analysis process together with HR Manager and OPS heads of departments
Liaises with other functional/departmental managers to understand all necessary aspects and needs of language training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements
Prepares, develops, and implements a language training plan for employees in line with WNS Romania strategy and business needs
Delivers language training as necessary
Adapts training materials to local current needs
Collect, consolidate and file presence sheets, feedback forms, knowledge tests
Collect enrollment requests to language courses, as per current month training calendar; collect participation confirmation prior to training events
Conduct written and oral language training assessment as necessary
Evaluate and implement language development programs according to established training methods
Deliver assessment and training presentations to client representatives
Proficiency in French & English language at C1 level or above (native-level)
Excellent written and oral communication
Empathy
Balance sense of loyalty/accountability (to the customer and the company)
Service Orientation (Internal/External Customers)
Result Oriented (sense of urgency - meeting deadlines, TAT’s)
Stretch Oriented (ability to take up stretch assignments in project phase )
Team Player (everybody contributes and helps each other to achieve functional goals)
Innovation and Initiative (willing to do process re-engineering)
Good MS office skills
Prioritizing and Organizing Skills
Maintain confidentiality
Honesty and Integrity
Motivated and Self-Driven
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
