Job expirat
The Front Office Assistant is responsible for processing and resolving all inbound calls and mails for the contact center of our French client from the insurance industry.
Main responsibilities:
- Demonstrates and delivers excellent client care skills;
- Applies attention to details, delivers high quality outputs;
- Prioritizes tasks and workload;
- Develops improvements to processes and local work instructions as instructed;
- Complies with all client and Accenture Data Security and Quality requirements.
- Follow the internal working procedures and meet all the required deadlines
Work schedule: Monday - Friday, from 9:00 - 18:00, with 1h lunch break.
Recruitment process: Written French test, Oral French test, HR interview, Final interview with the hiring manager.
Fluency in French, in both speaking and writing (English is always a must);
- Minimum bachelor degree;
- Very good problem solving, analysis skills and attention to details;
- Self-motivated, positive attitude and approach;
- Good communication and interpersonal skills;
- Previous work experience in Customer Service or Back Office activities is a plus;
- General insurance knowledge or economical background is a plus.
The opportunity to boost your career within one of the world and acute's leading global companies;
- Professional growth based on performance;
- Training program/curriculum for personal and professional development;
- Competitive salary and a wide range of benefits.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
