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As we to grow and prosper, we are seeking a full-time, Customer Service Shift Supervisor to join our Romania team. The CS Shift Supervisor, will be responsible for leading staff to promote a culture of customer care while driving customer loyalty by providing a positive experience. With customer's needs at the core, the CS Shift Supervisor will lead the team on shift to operate efficiently utilizing all tools and technology available.
Specific Responsibilities:
• To ensure that all the objectives of the Call Center are met through close supervision of the shift, coaching and direct feedback.
• To lead the team in a manner that effectively maximizes business results and employee satisfaction.
• To provide support via phone/email/chat to Nobel’s clients reaching the qualitative and quantitative standards required for the high level of customer satisfaction that Nobel wants to offer.
• To perform complementary back-up office work.
• 2 or more years in management experience in customer service environment
• Excellent English communication skills, both written and oral
• Great communication skills and customer orientation
• Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization.
• Possess strong leadership skills, including the ability to influence others, develop team members and manage conflict.
Nobel is a Worldwide Telecommunications Service Provider. The company has a history of expansion and profitable growth of over a period of 7 years and is well positioned for future success. Nobel offers the largest selection of prepaid and post-paid international products and services with superior connectivity to and from countries around the globe. As a leading facilities-based carrier, Nobel provides extensive communication solutions to customers around the world, with it is our proprietary network.
