Job expirat
The Games Advisor will be responsible for:
- Providing customers with top level service and experience
- Individuals capable of communicating with our customers via verbal and written communication
- Resolving all customer issues on the first contact, including future customer needs and issues
- Communicating with customers of all gaming skill levels
- In conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing customers with an exceptional level of service.
The ideal candidate will possess:
- Advanced knowledge of German Language
- A passion to help our customers
- Exceptional and professional communication skills; both verbal and written
- Experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles
- Availability to attend approximately one to three weeks of required on-site, classroom training, on a fixed schedule that may include weekends
- Critical thinking and process analysis
- Detail oriented, strong organizational, and follow up skills
- A solution oriented mentality - "I will find the cure" philosophy
- An ability to be flexible with a strong ability to adapt to change
- An ability to handle multiple tasks simultaneously; including offline or special project work
- Basic experience using Microsoft Office suite(s)
- Familiarity with social networking and latest ways to communicate (Facebook, Twitter, Youtube, etc)
- An understanding of multiple racing, RPG, FPS games and gaming terminology; Broad user of multiple gaming platforms
- Availability to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures
Benefits:
- Flexible schedule: eight hours per day
- Fixed salary and meal tickets
- Bonuses based on achievements
- Paid training
- Participation in various and dynamic projects within which you can enhance your knowledge and develop new skills
- Continuous professional development by working effectively with a professional team
UPA Solutions este o companie romaneasca ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională.
Compania aflată în continuă dezvoltare are în prezent un număr de 12 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client.
Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro
