Job expirat
· Providing customers with top level service and experience
· Individuals capable of communicating with our customers via verbal and written communication
· Resolving all customer issues on the first contact, including future customer needs and issues
· Communicating with customers of all gaming skill levels
· Developing and driving a “can-do” performance model and atmosphere
· Building positive relationships with our customers team members
· Maintaining exemplary quality standards
· In conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing customers with an exceptional level of service.
· Flexibility; Additional duties may be assigned by management throughout your assignment
The ideal candidate will possess:
· A passion to help our customers
· Exceptional and professional communication skills; both verbal and written
· Experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles
· Availability to attend approximately one to three weeks of required on-site, classroom training, on a fixed schedule that may include weekends
· Ability to maintain productivity standards and meet agreed upon objectives
· “Can-Do” and upbeat personality with a passion to encourage the same for team members
· Critical thinking and process analysis
· Detail oriented, strong organizational, and follow up skills
· A solution oriented mentality - "I will find the cure" philosophy
· An ability to be flexible with a strong ability to adapt to change
· An ability to handle multiple tasks simultaneously; including offline or special project work
· Basic experience using Microsoft Office suite(s)
· Familiarity with social networking and latest ways to communicate (Facebook, Twitter, Youtube, etc)
· An understanding of multiple racing, RPG, FPS games and gaming terminology; Broad user of multiple gaming platforms
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
