Job expirat
• Main responsibility is to support the various process transitions end to end from the client environment to Genpact Romania – and act a single point of contact for the IT area
• His / her responsibility – after classroom and shadowing of current IT manager - will cover end-to-end IT aspects from participating in RFP, Solution Identification discussions through the actual process transition till go-live / handover to IT operations team
• Work closely together with the business leaders to understand their needs and suggest different solutions
• Document implemented systems and processes
• Plan and lead IT improvement projects during the process transition
• Follow up the problem resolution and if necessary intervene until it gets resolved
• During the transition, cooperate with other IT teams for ensuring smooth operation after go-live
• Keep contacts with vendors and service providers
• Deploy monitoring tools to ensure proactive prevention against system failures
• Work on standardization together with the customer in a heterogeneous environment
• Technical University or University of Economics / Business with IT minor and certifications
• Experience in supporting ERP applications and / or IT Infrastructure elements
• Excellent English Skills
• Knowledge of voice solutions (PBX, Call flow, ACD)
• Understanding of different network components (LAN, WAN, Firewall, Router, Switch, MPLS)
• Knowledge of MS Windows based system architecture (Windows, Office, etc.)
• Good communications skills – for both with Genpact / Client IT and business teams
• Strong “can do” attitude – to overcome problems that “always” occur during transitions
• Business view besides core IT skills – to see the bigger picture besides the core IT processes
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
