Job expirat
Role Summary
Provides deep expertise in their area of specialty to support client requirements and may act as the primary day to day interface for clients and employees in assigned areas. May supervise more new joiners and identify and update process documentation that is utilized by the team. Identifies process improvement opportunities and participates in the definition of standards and reusable approaches for the team. Manages effective internal/external client relationships within own area of responsibility, builds client relationships in the wider group or unit and provides guidance to and shares knowledge with colleagues/team members relating to own specialization. Also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.
Range of Responsibilities
• Execute service delivery functions to meet client requirements which may include:
o Monitor and update client systems (i.e., transactions/data entry)
o Provide related statistics and reporting
o Utilize work plans to develop process documents, role aids, communications & procedures
o Analyze data, identifies and resolves discrepancies
o Execute testing of tools
o May delegate assignments and ensure accurate completion of deliverables
o Identify and implement process improvements based on experience and process objectives
• Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution
• Lead or assist with the development of detailed analyses for area of responsibility
• Participate and potentially lead some activities/projects for area of responsibility
• May provide input to day-to-day management and reporting of specialist budget
• Provide input to define standards and reusable approaches with benefit for cross-functional groups
• Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team
• May supervise less experienced caseworkers and fill in for the manager as needed
• May train team members on new or enhanced operation procedures & policies.
Basic Qualifications
Experienced user of Microsoft suite of applications (including Outlook, Word, Excel, PowerPoint, Visio, Lync)
Basic user of Excel, pivot tables, reports
Experience with case management tool (WQM) - desirable, but not mandatory
Experienced user of PeopleSoft- desirable, but not mandatory
Fluency in Spanish
English language- advanced level
Basic Compensation experience
Professional Skill Requirements
Proven ability to work independently and as a Team member
Good communication (written and oral) and interpersonal skills
Good organizational, multi-tasking and time management skills
English and Spanish proficient user – for both levels
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
