Job expirat
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Data extraction and processing;
• Monthly reports.
• Proficiency in English language;
• Knowledge of and/or experience supporting Windows and MS Office products;
• Excellent troubleshooting capability;
• Previous successful customer service experience is considered an advantage;
• Strong analytical, technical, problem solving and organizational skills;
• Strong written and oral communication skills.
We are an organization of tech-savvy software engineering experts, with a track record of innovation and digital business process transformation, leading our clients through the perfect storm of innovation.
