Job expirat
Principal duties:
• The receipt of problem reports and the coordination of appropriate and timely
responses, including channeling requests for help to appropriate system managers for resolution, monitoring progress and keeping users apprised of progress;
• First point of contact for end users submitting requests for assistance;
• Resolve existing LAN/WAN user and email account problems;
• Service desk related installation, maintenance and change;
• Manages ticketing system queue according to priority;
• Ensures timely and accurate updates to ticket history;
• Provides basic hardware and connectivity troubleshooting;
• Administration and troubleshooting of cellular telephone devices and radios.
Qualifications:
• Should have at least 3 years experience working on large service/help desk environment;
• Experience facing customers in a demanding environment;
• Good communication skills and customer service oriented;
• Should be thoroughly knowledgeable on office automation software;
• Basic networking principles and troubleshooting experience;
• Experience with various ticketing systems;
• Hardware support and troubleshooting experience;
• Good knowledge of English; other language is a plus.
Send us your resume at assistant@kranszwald.ro .
Telecommunications company specialized in designing, installing and operating critical technical infrastructures for companies and organizations
