Job expirat
Coordinate daily activities for a Helpdesk team of 3 members, ensuring optimum usage of resources
Train and coach team members in daily activity
Assure a smooth integration and training for the new team members
Assure usage of resources to receivers, monitors, and process trouble tickets (requests) from internal customers (routing and review of tickets)
Assure all requests for IT services, escalate / route requests if required (according to the SLA) and manage all requests to closure
Answer / record / solve / escalate / follow up on users incidents and requests (first level support) in defined time
Responsible for troubleshooting (on desk or remote) for operating system, network connectivity, standard applications (like Office, SAP GUI), and proprietary applications (includes resolving calls related to user accounts)
Provide limited one on one desk side training for customers requiring assistance on standard software applications and/or IT equipment
IT Degree, University Degree would be a plus (preferably in IT fields)
At least 1 year experience on a similar position
Experience in installing, configuring, upgrading and repairing Windows 7
Experience in diagnosis of hardware problems on desktop and laptop computers
Good knowledge of Microsoft Operating Systems for desktops and Office suite applications
basic knowledge of Microsoft Operating Systems for servers, Windows Active Directory Management, Group/User Policy Objects; Windows Installer/MSI; sRIS
Familiar with WANs, LANs, VPN's, network management, routers, switches and firewalls
Excellent social skills and willingness to understand and focus on our internal clients' needs and goals
Very good time management skills, ability to prioritize tasks and coordinate activities
Fluent in English, both speaking and writing
13th month salary
Flexible working time
Mini Bus transfer for the daily commuting to work
Lunch tickets
High perspectives
Professional infrastructure
English courses
Soft skill trainings
Fitness center discount
We, the MGI METRO Group Information Technology GmbH, are the IT-Provider for the METRO Group. The METRO Group is one of the worldwide largest trading groups. In 31 countries 290.000 employees earn a turnover of about 64.3 Billion Euro. In Romania METRO Group is represented besides us by our sales divisions Metro Cash & Carry and Real Hypermarkets.
MGI - Leading edge in Information Technology
Be part of the best- Join us!
In Bucharest we conduct one of our ambitious Software Development Centers. We are responsible for the development of our outstanding Oracle based Merchandise Management System and our excellent Data Warehouse. In addition we run one of the biggest SAP installations in retail and one of the most important Networking Portals connecting all our employees around the globe. We are looking for ambitious and creative team players, who possess drive, initiative and enthusiasm to expand our location in Bucharest.
