Job expirat
- Network surveillance, 1st level restoration and preventive maintenance.
- Responsible for receipting service request and complaint from Customer Care Center, customer maintenance department or other departments.
- Responsible for creating trouble ticket in the IT system and distribute the ticket to the appropriate engineers or managers.
- Responsible for following the technical issues handling and complaints handling, and the handling of non-technical issue.
- Responsible for confirming with customer about all handled requests or complaints, doing satisfaction survey and finally closing ticket.
- Work on shift 24x7.
- Have good communication skills (Spanish & English). Clearly know the definition of customer requests classification.
- Familiar with the using of IT system for issue handling. Able to follow the problem handle process and state effectively.
- Have a certain level of statistical and data analysis capabilities. Able to manage customer satisfaction in some extent.
- Graduated college or university.
- Computer knowledge: Windows ,Word, Excel, Power Point, Outlook etc.
- Ability to deal with several tasks on the same time.
- Service attitude.
Founded in 1988, Huawei Technologies is one of the fastest growing telecommunication and network solutions providers in the world. It is one of the worldwide leading suppliers in the field of Broadband Network (NGN, DSL, MSAN), Mobile Network (GSM/GPRS, UMTS, CDMA), Optical Network, Data Communication, Software and Applications (Intelligent Network). Huawei Technologies experienced a fast growth in the last decade with offices in more than 50 countries in the world and supplied its diversified products and solutions to more than 60 countries including Italy, UK, Germany, Spain, France, USA, Russia, Brazil, Peru, Egypt, South Korea, Australia, Thailand and China, etc. We sincerely invite professionals who have rich working experience in IT/Telecom companies to join us and develop together with Huawei. For further information, please visit us now at http://www.huawei.com