Job expirat
Tasks and Responsibilities:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Use the dedicated ticketing system to record all customer interactions into service work-info notes
• Prioritizing work to resolve complex support issues
• Establishing a high level of personal credibility and building strong relationships
• Respond to queries either in person or over the phone
• Ask questions to determine nature of issues
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN) and other systems.
• Follow up with internal customers to ensure issue has been resolved.
• Documenting, reviewing, and improving existing or new procedures and workflows.
• Other activities and projects specific to the department
• University degree in Computer Science or equivalent
• Good written and spoken English
• Interest in informatics
• Good knowledge of MS Office 2010 and Windows 7
• Customer focused
• Good stress tolerance ability
• Positive attitude
• Team oriented
• Committed to excellence
Position: Helpdesk Officer
• Sector: IT
• Location: Bucharest
• Type of Job: Full Time
• Salary: €10.000 - €15.000/year
• Other benefits: 13th Salary, Life and Surgical Insurance, €100 monthly bonus, Scandinavian working environment
ITspec Recruitment is one of the IT&C recruitment and selection consultancy in Romania, willing to set up healthy boundaries for both clients' and candidates' interests. We are providing various roles and technical expertise levels for international projects, therefore show our contribution for helping companies around the world deal with the scarcity of IT specialists.
We are highly passionate and entirely responsible about our work, keeping an eye open for talented specialists at all times and always enthusiastic to develop potential partnerships whenever possible.