Job expirat
Take over, register and solve user requests or incidents via various communication channels;
Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status;
Deploy & configure computers, software and related IT equipment, following the internal predefined procedures;
Maintain the Asset Inventory database up to date in term of hardware & software changes;
Check, execute and monitor incidents received from internal customers by HPSM or phone: redirect, review and close tickets by finding positive solutions to problems;
First level support in troubleshooting (in the office or remote) of operating systems, network connections, printing systems, standard and corporate Metro Group applications;
Perform network and computers virus detection to stop or eliminate them;
Provide constructive responses in order to improve the relationship with the internal employees (customers);
Involvement into regular IT acquisitions;
Follow the evolution of the equipment sent to service and test equipment upon return;
Provide project assistance by telephone (on-call) outside office hours, if needed.
Degree in Computer Science or comparable qualification is an advantage;
Good knowledge of Microsoft Windows Operating Systems and Microsoft Office suites;
Experience with installing, configuring and repairing Microsoft Windows Operating Systems;
Experience with troubleshooting computers and laptops;
Very good ability of prioritizing;
Excellent customer orientation skills;
Proactive, goal oriented;
Good communication skills, team player;
Medium knowledge of English language.
• 13th month salary;
• Lunch tickets;
• Medical subscription;
• Life insurance;
• Fitness centers discounts;
• Mini bus transfer for the daily commuting to work;
• Flexible working time;
• Soft skills & technical trainings;
• English courses;
• High perspectives;
• Professional infrastructure.
We, the MGI METRO Group Information Technology GmbH, are the IT-Provider for the METRO Group. The METRO Group is one of the worldwide largest trading groups. In 31 countries 290.000 employees earn a turnover of about 64.3 Billion Euro. In Romania METRO Group is represented besides us by our sales divisions Metro Cash & Carry and Real Hypermarkets.
MGI - Leading edge in Information Technology
Be part of the best- Join us!
In Bucharest we conduct one of our ambitious Software Development Centers. We are responsible for the development of our outstanding Oracle based Merchandise Management System and our excellent Data Warehouse. In addition we run one of the biggest SAP installations in retail and one of the most important Networking Portals connecting all our employees around the globe. We are looking for ambitious and creative team players, who possess drive, initiative and enthusiasm to expand our location in Bucharest.
